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VMAX AUTOTECH | MAXOTO | Customer Communication Preferences

Customer Communication Preferences & Grievance Redressal Policy – VMAX Autotech Pvt. Ltd.
Effective Date: 09 October 2025
Last Updated: 09 October 2025

  1. Introduction

At VMAX Autotech Private Limited (hereinafter referred to as the “Company”, “we”, “our”, or “us”), we value transparency, user choice, and responsible communication. This Policy describes how we communicate with our customers, dealers, distributors, and partners, and how you can manage your preferences or raise concerns.

This Policy applies to all communications made through our official channels, including email, SMS, WhatsApp, phone, or digital advertisements, in relation to the products and services offered under our flagship brand MAXOTO.

  1. Purpose

The purpose of this Policy is to:

  • Ensure all customer communications are respectful, relevant, and legally compliant.
  • Provide Users with the ability to manage or limit the communications they receive.
  • Establish a transparent and effective grievance redressal mechanism.

This Policy is aligned with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian consumer and data protection laws.

  1. Types of Communication

We may contact you through one or more of the following channels:

3.1 Email Communication

Used for:

  • Order confirmations, invoices, and shipping updates.
  • Product registration and warranty activation.
  • Firmware, software, or system upgrade notifications.
  • Product recalls or safety notices.
  • Promotional offers, new launches, or limited-time discounts (only if opted-in).

3.2 SMS and WhatsApp Communication

Used for:

  • Dispatch alerts and installation reminders.
  • OTPs and transactional confirmations.
  • Technical support follow-ups or verification.
  • Limited promotional or seasonal offers (only where legally permitted).

3.3 Telephonic Communication

Used for:

  • Compatibility assistance, installation coordination, or troubleshooting.
  • Clarifications on active service requests or escalations.
  • Feedback collection or performance verification (with prior consent).
  1. Managing Your Communication Preferences

You have complete control over the communications you receive from us. You can:

  • Opt-out of promotional messages or newsletters.
  • Update or correct your contact details.
  • Restrict communication to specific channels (Email / SMS / WhatsApp).

To modify your communication preferences or unsubscribe from marketing messages, please contact us at:
📩 support@vmaxat.com

Your request will be processed within 7 working days in accordance with applicable laws and best industry practices.

  1. Grievance Redressal Mechanism

We are committed to resolving all customer concerns promptly and fairly.

5.1 Definition of a Grievance

A “grievance” refers to any complaint, concern, or dispute raised by a User regarding our communication practices, data usage, or any other service-related issue.

5.2 Procedure to Raise a Grievance

  1. Submit a Complaint: Email your grievance to support@vmaxat.com with the subject line “Customer Grievance – [Your Name / Order ID]”.
  2. Include Details: Provide your full name, contact number, order ID (if applicable), and a brief description of the issue.
  3. Acknowledgment: You will receive an acknowledgment within 48 hours confirming receipt.
  4. Resolution: Our team will investigate and provide a resolution within 7–10 working days, depending on the nature of the concern.

5.3 Grievance Officer Contact Details

Name: Customer Care Executive (Grievance Officer)
Company: VMAX Autotech Private Limited
Address: Level 5 & 6, JMD Regent Square, MG Road, Gurugram, Haryana-122002, India
Phone: +91 124 476 5555
WhatsApp: +91 771 810 0000
Email: support@vmaxat.com
Working Hours: Monday to Friday (10:00 AM – 5:00 PM IST)

  1. Data Protection and Confidentiality

All communications and customer interactions are handled in accordance with our Privacy Policy.
We do not share, rent, or sell personal contact information for commercial gain. All data collected for communication purposes is processed lawfully, securely, and only to the extent necessary for legitimate business functions.

  1. Policy Updates

This Policy may be revised periodically to reflect changes in communication practices, technologies, or legal requirements. Any updates will be posted on the official Website (https://maxoto.com) with the latest revision date. Continued interaction or engagement with our communication channels constitutes acceptance of the updated Policy.

  1. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject exclusively to the jurisdiction of the courts at New Delhi, India.

VMAX Autotech Pvt. Ltd. is committed to maintaining a communication environment built on trust, consent, and transparency. We appreciate your confidence in our brand and value your continued engagement.