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VMAX AUTOTECH | MAXOTO | Shipping & Delivery Policy

Shipping & Delivery Policy – VMAX Autotech Pvt. Ltd.

Effective Date: 09 October 2025
Last Updated: 09 October 2025

  1. Introduction

At VMAX Autotech Private Limited (hereinafter referred to as “Company”, “we”, “our”, or “us”), we are committed to ensuring that every order placed through our official website https://maxoto.com is processed, dispatched, and delivered in a timely and secure manner.

This Shipping & Delivery Policy outlines our procedures, timelines, and responsibilities for delivering products purchased from the MAXOTO brand within India and abroad.

  1. Order Processing & Dispatch Timelines

We begin processing your order as soon as it is confirmed and payment is successfully received. Dispatch timelines may vary depending on product type:

  • Standard (Non-Customised) Products: Dispatched within 24–48 hours of order confirmation.
  • Customised / Made-to-Order Products: Dispatched within 10–15 working days of order confirmation, subject to product availability, configuration, and customisation requirements.

If there is any unexpected delay in processing your order, our support team will notify you via email, WhatsApp, or phone.

  1. Delivery Timelines

Once dispatched, estimated delivery timelines are as follows:

  • Domestic Deliveries (within India): Typically 3–7 working days from dispatch.

We currently do not ship internationally. Orders can only be delivered to valid Indian addresses.

Delivery times may differ for remote or non-serviceable areas. Our logistics partners will make every reasonable effort to deliver your order on time.

  1. Shipping Partners

We collaborate with leading logistics and courier providers to ensure safe and reliable delivery of your products, including but not limited to:

BlueDart | DTDC | DHL | Delhivery | FedEx

All shipments are insured until delivery for your added protection.

  1. Shipment Tracking

Once your order has been dispatched, tracking details will be shared through your preferred communication channel:

  • Email – order confirmation and tracking number
  • WhatsApp – real-time status updates
  • SMS – dispatch and delivery notifications

Customers can track their shipment using the tracking ID provided or directly via the courier partner’s website.

  1. Delays & Exceptions

While we strive to meet the committed delivery timelines, certain conditions may occasionally cause unavoidable delays, including but not limited to:

  • Customs or regulatory inspections (for international shipments)
  • Remote or difficult-to-reach locations
  • Natural disasters, strikes, or force majeure events
  • High-volume periods such as holidays or national festivals

In such cases, we will proactively communicate revised delivery timelines. The Company shall not be liable for delays arising from causes beyond its reasonable control.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before final payment. For certain promotional periods or minimum order values, the Company may offer free domestic shipping.

International orders may attract additional customs duties or taxes as per the importing country’s regulations — these shall be borne by the buyer.

  1. Address Accuracy & Non-Delivery

Customers are requested to ensure that complete and accurate shipping details (name, address, pin code, and contact number) are provided during checkout.
VMAX Autotech shall not be responsible for delivery failures caused by incorrect or incomplete addresses.

In case of non-delivery due to incorrect details or repeated failed delivery attempts, re-shipping may be arranged at an additional cost.

  1. Contact for Shipping-Related Queries

For any queries or concerns related to order dispatch, shipment tracking, or delivery, you may contact our support team:

Customer Care Executive (Shipping Support)
VMAX Autotech Private Limited
Level 5 & 6, JMD Regent Square, MG Road, Gurugram, Haryana-122002, India
📞 +91 124 476 5555
📱 WhatsApp: +91 771 810 0000
📩 Email: support@vmaxat.com
🕒 Working Hours: Monday to Friday (10:00 AM – 5:00 PM IST)

  1. Governing Law & Jurisdiction

This Shipping & Delivery Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from shipping or delivery matters shall be subject exclusively to the jurisdiction of the courts at New Delhi, India.

VMAX Autotech Pvt. Ltd. ensures every product reaches you in perfect condition, on time, and with full transparency throughout the shipping process. Your trust drives our commitment to excellence.