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VMAX AUTOTECH | MAXOTO | Payment & Security Policy

Payment & Security Policy – VMAX Autotech Pvt. Ltd

  1. Overview

All online payments made through www.maxoto.com are securely processed by our authorized payment partners — Razorpay, HDFC Bank, and PayU.
These payment gateways are PCI-DSS Level 1 certified and follow the highest standards of encryption, authentication, and data security to ensure that your transaction is safe and fully protected.

By placing an order on our website, you agree to the secure payment and processing terms outlined below.

  1. Secure Payment Processing
  • All transactions are processed through SSL-secured and tokenized payment systems to prevent unauthorized access or misuse.
  • VMAX Autotech Pvt. Ltd. does not store or retain any financial information such as card numbers, CVV codes, UPI IDs, or net banking credentials.
  • Payment details are handled directly by Razorpay, HDFC Bank, or PayU in accordance with RBI, NPCI, and Information Technology Act, 2000 guidelines.
  • All transactions undergo multi-layer verification, including OTP-based authentication, as per RBI norms.
  1. Accepted Payment Methods

We currently accept the following payment modes through our secure gateways:

  • Credit & Debit Cards (Visa, MasterCard, American Express, RuPay)
  • Net Banking (supported by all major Indian banks)
  • UPI Apps (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Wallets and Buy Now Pay Later (BNPL) services (where enabled by Razorpay or PayU)

All transactions are processed in Indian Rupees (INR) and are subject to authorization by your issuing bank.

  1. Failed or Cancelled Transactions

If your payment fails but the amount is debited from your account, the same will be automatically refunded by your bank or payment gateway within 5–7 working days, depending on your provider’s internal processing timelines.
For assistance, you may contact your bank, Razorpay, HDFC, or PayU directly and notify our support team for tracking and resolution.

  1. Data Privacy & Confidentiality

Your personal and transaction details are processed in compliance with:

  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Information Technology Act, 2000
  • Our official Privacy Policy and Cookie Policy

We only collect essential order-related information (such as name, address, and contact details) required for billing, verification, and delivery.

  1. Fraud Prevention & Verification

To ensure a secure transaction environment:

  • High-value or unusual transactions may undergo manual verification.
  • The Company reserves the right to hold, delay, or cancel orders in case of suspected fraudulent activity.
  • Verified communication will always originate from official VMAX Autotech contact channels.
  1. Contact for Payment Assistance

Customer Care Executive
VMAX Autotech Pvt. Ltd.
Level 5 & 6, JMD Regent Square, MG Road, Gurugram, Haryana – 122002, India
📞 +91 124 476 5555
✉️ support@vmaxat.com
🕓 Monday to Friday – 10:00 AM to 5:00 PM IST

  1. Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Courts of New Delhi.

Version: 1.0 | Effective Date: October 2025
© 2025 VMAX Autotech Pvt. Ltd. All Rights Reserved.

Complies with:

  • Razorpay, HDFC Bank, and PayU Merchant Security Standards
  • RBI & PCI-DSS compliance requirements
  • Consumer Protection (E-Commerce) Rules, 2020
  • DPDP Act, 2023