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VMAX AUTOTECH | MAXOTO | Privacy Policy

Privacy Policy – VMAX Autotech Pvt. Ltd.
Effective Date: 09 October 2025
Last Updated: 09 October 2025

This Privacy Policy (“Policy”) describes how VMAX Autotech Private Limited (hereinafter referred to as the “Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards the personal information of users (“User”, “you”, “your”) who access or use our official website https://maxoto.com (the “Website”) or interact with us through any medium.

This Policy forms an integral part of the Company’s Terms & Conditions and complies with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable data protection and consumer laws in India.

  1. Introduction

VMAX Autotech Private Limited is engaged in the import, customization, and nationwide distribution of automotive performance, modification, enhancement, technology, and lifestyle products under the brand MAXOTO. By using our Website or providing your personal information, you agree to the terms of this Privacy Policy.

This Policy applies to all users visiting or using the Website, including customers, dealers, distributors, and partners interacting with MAXOTO or VMAX Autotech Pvt. Ltd.

  1. Information We Collect

We may collect the following types of information to provide and improve our products and services:

2.1 Personal Information

  • Name, email address, phone number, postal address, and billing/shipping details.
  • Payment-related details (processed securely through third-party payment gateways; we do not store full card numbers, CVV, UPI PINs, or OTPs).
  • Account registration data (username, password, login credentials, social login details if used).
  • Vehicle details such as make, model, year, engine variant, or VIN (for compatibility verification and warranty registration).
  • Communications or queries submitted via email, chat, WhatsApp, or forms on the Website.

2.2 Non-Personal Information

  • Browser type, device information, IP address, operating system, referral URLs, and general usage analytics.
  • Data collected through cookies, analytics tools, and tracking technologies to improve user experience.
  1. Purpose of Collection and Use

We process your personal information for the following purposes:

  • To process orders, payments, and deliveries.
  • To verify product compatibility and provide installation/warranty support.
  • To send order confirmations, invoices, shipment tracking, and service updates.
  • To provide customer support, handle complaints, and resolve technical issues.
  • To notify you about new products, offers, promotions, and updates.
  • To improve our Website, customer experience, and marketing communication.
  • To comply with applicable laws, taxation, and regulatory obligations.

We collect and process only such information as is necessary for the stated purpose (principle of data minimisation).

  1. Data Sharing and Disclosure

We may share limited information with trusted third parties only where necessary for legitimate business purposes, including:

  • Payment processors (to securely process transactions).
  • Logistics and courier partners (for delivery and pickup services).
  • Dealers, distributors, and authorized installation/service partners (for order fulfilment and warranty support).
  • CRM, analytics, and email service providers (for communication and marketing automation).
  • Technology partners and affiliates including DTE Systems GmbH (for software updates and product functionality).

All third parties are contractually obligated to maintain confidentiality and ensure data protection as per applicable Indian laws.

We do not sell, rent, or trade personal data with any entity for monetary consideration.

  1. Data Retention

We retain personal data only as long as necessary for legitimate business purposes, including after-sales service, warranty obligations, or to comply with legal requirements. Once data is no longer required, it is securely deleted or anonymized.

  1. Cross-Border Data Transfer

Where limited data may be stored or processed outside India (for instance, by email, analytics, or CRM partners), we ensure compliance with the Digital Personal Data Protection Act, 2023 and applicable data transfer safeguards.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance browsing, analyze website traffic, remember user preferences, and personalize content. You may modify your browser settings to block or manage cookies, but some features may not function optimally.

  1. Data Security

We adopt reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. While we use industry-standard encryption and security protocols, no online platform can guarantee absolute security.

  1. Your Rights

Subject to applicable law, you have the right to:

  • Access and obtain a copy of your personal data held by us.
  • Request correction, deletion, or restriction of processing of your data.
  • Withdraw consent for non-essential processing (such as marketing communication).
  • Lodge a complaint with the Grievance Officer listed below.

Requests can be sent via email to support@vmaxat.com with the subject line “Data Privacy Request.”

  1. Children’s Privacy

Our Website and Services are intended for users 18 years or older. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal information, please contact us for deletion.

  1. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on our Website. Continued use of our Website or Services after updates constitutes acceptance of the revised Policy.

  1. Grievance Redressal and Contact Information

If you have any questions, concerns, or complaints regarding this Policy or our data practices, you may contact our designated Grievance Officer:

Customer Care Executive (Grievance Officer)
VMAX Autotech Private Limited
Level 5 & 6, JMD Regent Square, MG Road, Gurugram, Haryana-122002, India
Phone: +91 124 476 5555
WhatsApp: +91 771 810 0000
Email: support@vmaxat.com
Working Hours: Monday to Friday (10:00 AM – 5:00 PM IST)

  1. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject exclusively to the jurisdiction of the courts at New Delhi, India.

Disclaimer: This Privacy Policy is designed to provide transparency on how VMAX Autotech Pvt. Ltd. handles user information. By accessing or using our Website, you signify your acceptance of this Policy.